Frequently Asked Questions

A Silent Disco is an event where guests dance to music played through wireless headphones instead of a traditional speaker system. Music is broadcast via a radio transmitter, with the signal picked up by wireless headphones worn by each guest.

Guests are given a pair of wireless headphones which pick up music transmitted from one of the available channels. Guests can switch between channels at any time, giving them the choice of different playlists or genres throughout the event.

Yes, silent discos work brilliantly for weddings, corporate events, schools, care homes, brunches, charity events, fitness and wellness sessions and private parties, offering a unique experience for guests of all ages.

Yes, our equipment works both indoors and outdoors. For outdoor events we'd always recommend having a backup plan in case of bad weather.

Yes, our headphones are designed for comfort over long periods and adjust to fit all head sizes.

DIY Package means we ship the equipment to you and you set up, run, and pack it down yourself. Full Service means our team travels to your venue, sets everything up, runs it throughout your event, packs it away, and takes it with them, completely hands-off for you.

If you're comfortable setting up simple equipment with full instructions and want the most flexible, budget-friendly option, DIY works well. If you'd rather have zero setup responsibility and want our team managing everything on the day, Full Service is the better fit.

No — Full Service is currently only available across South Wales, covering Cardiff, Swansea, Newport, Bridgend and Milford Haven. DIY Packages ship UK-wide.

Please get in touch on info@v360silentdisco.com if you have requirements for a full set up outside of the region and we can provide a quote for you.

Full Service includes staffing, setup, running, and pack-down, so it's priced differently to a DIY package. Get in touch for a tailored quote based on your event size and location.

Yes, if your event falls within our Full Service coverage area. Contact us as early as possible so we can check availability and adjust your booking.

Your headsets and transmitter(s) are delivered 2 days before your event, giving you time to unbox, charge and familiarise yourself with everything. After your event, you repack everything in the boxes provided, seal with a cable tie and our courier collects it free of charge the next business day.

Yes, both are included at no extra cost, as long as collection goes ahead as scheduled.

A return courier charge will be applied to the payment method used for your booking. Keeping the package packed and ready for collection on the collection date advised ahead of time avoids this.

No — the equipment is designed to be simple to setup and use. Instructions and a quick start guide is provided. Simply plug the transmitter 3 in 1 cables into the music tablet and press play.

Headsets are colour-coded by channel and switching channels takes seconds.

Our packages support up to three simultaneous channels, so guests can choose between different music streams throughout the event.

Delivery to your venue, full setup, an operator running the equipment throughout your event, pack-down, and collection, all handled by our team.

No, just confirm venue access, playlists and timings with us in advance, we will then bring, set up and run everything for you.

For Full Service, setup takes around 1 hour on site. We always arrive with plenty of time to be fully ready before your event starts.

Yes, our team operates the equipment for the full duration so you don't need to manage channels or troubleshoot anything yourself.

As early as possible, especially for weekend dates and peak seasons, to guarantee availability in your area.

We set up our silent disco equipment for customers across all of South Wales including Cardiff, Swansea, Newport, Bridgend, Milford Haven and the surrounding South Wales area.

It's simple, even if you've never used silent disco equipment before:

1. Plug the transmitter into the music tablet provided
2. Turn on each transmitter and set it to its own separate channel
3. Press play on the music tablet
4. Music transmits wirelessly to every headphone tuned to that channel

Each headphone has a green button, pressing it cycles between the available channels so guests can switch to whichever music stream they prefer at any time.

Each headphone has a volume scroll wheel, letting guests adjust the sound up or down to their own preference.

Up to three channels simultaneously so guests can pick between different genres or playlists.

Each headset features LED lighting on both sides, which lights up according to the channel currently being listened to.

Up to 500 metres from the transmitter, giving plenty of flexibility for indoor and outdoor spaces.

Every package comes with transmitters, music tablets, headphones and all required connection and charging cables, so you have everything needed to set up and keep everything charged throughout your event.

Both the headphones and transmitters have a battery life of up to 6 hours so plenty of charge for most events!

Yes, our transmitters connect via RCA (left and right) with a 3.5mm jack end, so they plug straight into most venue sound systems or DJ equipment. All packages also come with a 3-in-1 cable as standard, connecting via USB-C, Mini-USB or Lightning to cover most other audio sources. If you need a different connector for your specific setup, just let us know and we can arrange an alternative.

We provide music tablets free of charge with every package. Once your booking is confirmed, we'll get in touch to find out how you'd like your music handled, you can either curate your own playlist for us to pre-load onto the tablet ready for your event or choose from our range of thousands of ready-made playlists simply by telling us the genre, decade or vibe you're after.

Yes, just share your playlist with us ahead of your event and we'll have it pre-loaded and ready to go on the tablet provided.

No problem, just let us know the genre, decade or general vibe you're after and we'll select from our existing playlists or put together a custom playlist for you.

Yes, we have thousands of curated playlists covering a wide range of genres, decades and event types so there's almost always something ready-made that fits your event.

As soon as possible after booking is best so we have plenty of time to prepare and pre-load your tablet ahead of delivery or your event date.

You can book online or we can assist with booking the perfect package for you by email at info@v360silentdisco.com or phone on 07712111572.

To book online simply choose your package, then select your event date using the booking calendar on the product page. From there, provide your event details and shipping address, then head to checkout to confirm your booking by processing payment.

Once complete, we'll send a booking confirmation by email and follow up shortly after to arrange your playlist.

We recommend booking as early as possible, particularly for weekends, holidays and peak event season.

We cater to all events including weddings, engagements, brunches, corporate events, schools, care home activities, charity events, fitness and wellness sessions and private parties. If your event doesn't fit neatly into a category, get in touch and we'll have a show you how a silent disco setup works for your event.

DIY package pricing starts from £105 for 10 headsets and is available directly through our packages page. Full Service is charged at an extra £75 with free travel. All packages can be viewed here.

Please get in touch at info@v360silentdisco.com if you require a tailored quote.

Yes, contact us as soon as possible and we'll do our best to accommodate changes to dates, package size or service type.

Cancellations made more than 21 days before your event date receive a full refund, issued back to your original payment method. Cancellations made within 21 days of the event date are non-refundable. You can view our full Cancellation Policy for complete details, or contact us at info@v360silentdisco.com to cancel a booking.

We provide 24/7 phone support to all events, our team members contact numbers are included in the back of your instruction booklet, so help is always available if you run into any issues.

Yes, every DIY kit includes spare equipment as standard, so you're covered if anything needs swapping out during your event. For Full Service, our team brings their own spares as part of the setup.

All headphones are professionally cleaned after every event, so they arrive fresh and ready for your booking each time.