Terms of Service

 

V360 SILENT DISCO

TERMS OF SERVICE & EQUIPMENT HIRE AGREEMENT

(England & Wales)

1. COMPANY INFORMATION

V360 Silent Disco
Email: info@v360silentdisco.com
Website: www.v360silentdisco.com

These Terms govern all silent disco equipment hire bookings made with V360 Silent Disco.

2. DEFINITIONS

In these Terms:

  • “Company”, “we”, “us”, “our” means V360 Silent Disco

  • “Hirer”, “you”, “your” means the individual or organisation hiring the Equipment

  • “Equipment” means all silent disco equipment supplied, including (but not limited to) wireless headphones, transmitters, chargers, cases, cables, power supplies, MP3/music devices and accessories

  • “Hire Period” means the period from dispatch, delivery or collection of the Equipment until it is returned to, received by and checked by the Company

  • “Event” means the function or activity for which the Equipment is hired

  • “Fees” means all hire charges, delivery charges, loss/damage charges, late return charges and any other sums payable

3. ACCEPTANCE OF TERMS

3.1 By placing a booking, making payment, accepting delivery, collecting or using the Equipment, the Hirer confirms acceptance of these Terms.

3.2 These Terms form a legally binding agreement governed by the laws of England and Wales.

3.3 Where a booking is made on behalf of an organisation, the individual making the booking confirms they have authority to bind that organisation.

4. SCOPE OF SERVICE

4.1 The Company provides equipment hire only, unless expressly agreed otherwise in writing.

4.2 The Company does not provide event supervision, crowd management, security or insurance for the Event.

5. HIRE PERIOD, DELIVERY & RETURN

5.1 Equipment is typically delivered 1–2 days before the Event and collected 1–2 days after the Event, unless otherwise agreed.

5.2 The Hire Period begins upon delivery by courier or collection by the Hirer, not when the Event starts.

5.3 The Hirer must ensure all Equipment is fully repackaged in the original cases and available for collection at the agreed time.

5.4 The Hire Period ends only once the Equipment has been returned to the Company and checked as complete and undamaged.

6. DELIVERY, COURIERS & COLLECTION

6.1 Where Equipment is delivered by courier, delivery is deemed complete once the courier records delivery at the address provided by the Hirer.

6.2 The Hirer is responsible for ensuring safe receipt of the Equipment and for providing accurate delivery and collection information.

6.3 The Company is not responsible for delays or failures caused by couriers, weather conditions, access restrictions or third parties beyond its reasonable control.

7. INSPECTION & ACCEPTANCE

7.1 The Hirer must inspect and count all Equipment immediately upon receipt.

7.2 Any shortages, faults or damage must be reported in writing within 24 hours of delivery or collection.

7.3 Failure to report issues within this timeframe constitutes acceptance that the Equipment was supplied complete and in good working order.

8. HIRER OBLIGATIONS

The Hirer agrees to:

  • Take full responsibility for the Equipment throughout the Hire Period

  • Keep the Equipment secure, supervised and protected from loss, theft or damage

  • Use the Equipment only for its intended purpose

  • Keep the Equipment indoors, dry and away from liquids

  • Prevent unauthorised handling by guests or third parties

  • Not repair, alter, dismantle or tamper with the Equipment

9. RISK, LOSS, DAMAGE & THEFT

9.1 Responsibility for the Equipment passes to the Hirer upon delivery or collection.

9.2 The Hirer remains fully responsible for the Equipment until it is returned, inspected and accepted by the Company.

9.3 The Hirer accepts responsibility for loss, theft or damage whether or not the Equipment is in use, including periods when the Equipment is unattended or handled by guests, venue staff or third parties.

9.4 Theft or loss from homes, venues, vehicles or event locations does not remove the Hirer’s responsibility.

10. DAMAGE & FAIR WEAR AND TEAR

10.1 Fair wear and tear is limited to minor cosmetic marks consistent with careful use.

10.2 Fair wear and tear does not include:

  • Broken or cracked casings

  • Headband or ear pad damage

  • Liquid ingress

  • Forced, bent or damaged connectors

  • Missing components

  • Electrical faults caused by misuse

10.3 The Company’s assessment of damage shall be final and based on reasonable commercial judgment.

11. LOSS & DAMAGE CHARGES

If Equipment is lost, stolen, damaged beyond fair wear and tear or not returned, the Hirer agrees to pay the following charges per item:

  • Wireless Headphones: £60.00 each 
  • Transmitter: £220.00 each
  • Transmitter Power Supply: £75.00 each
  • MP3 Music Player: £150.00 each
  • Headphone Charging Cable: £30.00 each
  • Audio Cables: £20.00 each

These charges represent reasonable replacement, shipping, administration and loss-of-hire costs.

12. LATE RETURN & NON-RETURN

12.1 Equipment not returned or made available at the agreed time may incur a late fee of £15 per item per day.

12.2 Equipment not returned within 7 days of the agreed return date will be deemed lost and charged accordingly.

13. EVENTS, ALCOHOL & MISUSE

13.1 The Hirer is responsible for ensuring safe and appropriate use of the Equipment during the Event.

13.2 The Company strongly advises against use in environments involving excessive alcohol consumption, outdoor exposure or unsupervised guests.

13.3 Damage or loss occurring in such circumstances remains the Hirer’s responsibility.

14. PAYMENTS & AUTHORISATION

14.1 All Fees must be paid in full prior to dispatch unless otherwise agreed in writing.

14.2 By entering into this Agreement, the Hirer authorises the Company to charge the payment method provided for any outstanding Fees, loss, damage, late return or non-return charges.

14.3 Where payment cannot be taken automatically, the Company may issue an invoice payable within 7 days.

15. CANCELLATION & REFUNDS

15.1 Cancellations must be made in writing.

15.2 Cancellations made more than 21 days before the Event date will receive a full refund.

15.3 Cancellations made within 21 days of the Event date are non-refundable.

16. INSURANCE & LIABILITY

16.1 The Hirer is responsible for arranging appropriate event and public liability insurance.

16.2 The Company’s insurance does not cover theft, loss, misuse or damage occurring during the Hire Period.

17. LIMITATION OF LIABILITY

17.1 Nothing in these Terms limits liability for death or personal injury caused by negligence.

17.2 Subject to 17.1, the Company’s total liability shall not exceed the total hire Fees paid.

17.3 The Company shall not be liable for indirect or consequential losses, including loss of enjoyment, business interruption or reputational damage.

18. INDEMNITY

The Hirer agrees to indemnify and hold harmless the Company from all claims, losses, damages, liabilities and costs arising from:

  • Use of the Equipment

  • Breach of these Terms

  • Injury to persons or damage to property during the Hire Period

19. FORCE MAJEURE

The Company shall not be liable for failure or delay caused by events beyond its reasonable control, including courier disruption, weather conditions, supplier failure, strikes or government restrictions.

20. CONSUMER RIGHTS

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

21. TERMINATION

21.1 The Company may terminate the hire immediately if these Terms are breached.

21.2 Termination does not affect the Hirer’s liability for Fees already incurred.

22. ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties and supersede all prior discussions or agreements relating to the hire of the Equipment.

23. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.

24. CONTACT

Questions regarding these Terms should be sent to:
info@v360silentdisco.com